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Home > RMA Service

Switech RMA Service


If your product needs servicing or repair, you can take advantage of Switech's online Returned Merchandise Authorization (RMA) center. We offer repair service for both warranty and out-of-warranty Switech products at the following locations:

  • Los Angeles, California, USA

  • Hongkong, China

Before sending your product in, you will need to obtain an RMA number. Send an e-mail to support@switech-hk.net to obtain an RMA number.

We provide standard warranty to all our customers.

Please be noted that the spare parts, LEDs, glasses, and lens, plastic cover for dome, if without declaration of defective, are excluded from warranty after 15 days of the receipt of the cargo. Any scratches on the outer housings should be declared within 15 days after the receipt of the cargo.

Your RMA will only be processed if it meets the following criteria:
1. Parts being returned should match original sales order.
2. Parts should be within warranty period. (Contact Customer Support Representative for warranty conditions)
3. Parts that fall within operating specifications or are deemed defective due to customer misapplication will be returned, and could be subject to an evaluation fee.
4. Parts should be returned in in proper packaging and shipping material (should adhere to ESD safety precautions, if applicable). Failure to do so will result in product returned to sender. 
5. If you need immediate replacement, provide your CSR with a new PO. Please note, reserves the right to return product which is deemed customer damaged or no fault found from the RMA.
6. Request for Failure Analysis (FAR) or Corrective Action (CAR) will be honored in accordance with internal Quality guidelines.

RETURN INSTRUCTIONS:
1. FORM: 
Completely fill out the Return Material Authorization (RMA) form. Incomplete RMA form will be refused.
2. Email: Email the signed RMA form with a copy of a preform invoice to support@switech-hk.net or Customers Representative. An RMA number will be issued within 1 working day.
3. PACK: To avoid damages, please ship the product(s) with the original packaging materials.  will NOT be responsible for any damages or lost items.
4. SHIP: Clearly print the RMA number on the outside of the shipping package and ship it to appointed delivery address. Please contact Customers Representative for the exact address. We advised you to insure you shipping to cover for any damages during shipping!
5. Out Of Warranty Unit: Please indicate payment method and sign the RMA form.
6. CHECK: Please mail the above form to our address, attention to RMA Dept, and write the RMA# on the envelop as reference number. 
7. Fee: The return freight will be paid by if customers notify the performance failure of our cameras within one month receipt of goods. The return freight will be paid by customers if it is notified to us after one month receipt of goods from us.  will bear the freight for the repaired or new spare parts back to customers. 
8. Failure Analysis: Customers are required to send us the picture clips taken from the defective device.  will try to solve the problem by analysis the problem and instructing customers for the usage of device. 
9. Flexible way: But for customers who are not convenient to send us back the defective cameras in advance. Customers need to pay extra money to get spare PCB Boards and LED Boards. We will deduct the pre-charge COST for the spares in the coming order after we get back the defective ones.

 

Request for Return Material Authorization (RMA)

Your RMA will only be processed if it meets the following criteria:
1. Parts being returned should match original sales order.
2. Parts should be within warranty period. (Contact Customer Support Representative for warranty conditions)
3. Parts that fall within operating specifications or are deemed defective due to customer misapplication will be returned as is, and could be subject to an evaluation fee.
4. Parts should be returned in adequate condition in proper packaging and shipping material (should adhere to ESD safety precautions, if applicable).Failure to do so will result in product returned to sender.
5. If you need immediate replacement, provide your CSR with a new PO. Please note, reserves the right to return product which is deemed customer damaged or no fault found from the RMA.
6. Request for Failure Analysis (FAR) or Corrective Action (CAR) will be honored in accordance with internal Quality guidelines.

InstructionsFill in all required data below. One form is required for each part number being returned. RMA numbers with return shipping instructions will be provided by email. Data below with an as terisk (*) is required to process the RMA request.

**Any information including data, pictures, detail failure info, etc. will expedite the processing of your RMA.

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